At Bag Perfection, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. Please review our return policy to ensure a smooth and hassle-free return process.
1. Eligibility for Returns
- Time Frame: Returns must be initiated within 14 days of receiving the product.
- Condition: The item must be unused, with all original tags attached and in its original packaging.
- Proof of Purchase: A valid proof of purchase or order number is required to process your return.
2. Non-Returnable Items
Please note that certain items may not be eligible for return, including:
- Final sale items
- Customized or personalized bags
3. Return Process
To initiate a return, please contact our customer support team at info@bagperfction.com. Provide your order details, reason for return, and any relevant information to help us understand the issue. Once approved, you will receive instructions for returning the item.
4. Refunds and Processing Time
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved Returns: Refunds will be processed to your original payment method within 7-10 business days.
- Shipping Costs: Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
5. Exchanges
If you would like to exchange an item for a different style or color, please follow the return process and place a new order for the desired item.
For any questions or assistance, please reach out to our customer support team. We’re here to ensure you have a great shopping experience with Bag Perfection!